Table of Contents

Copying Messages from Conversations

Copy agent responses and your own messages to use in documents, emails, or other applications.

Copying a Message

Copying Your Own Messages

Your messages appear on the right side of the conversation with a colored background (typically matching your organization's theme color).

To copy a message you sent:

  1. Find the message you want to copy
  2. Look in the upper-right corner of your message, next to the timestamp
  3. Click the copy icon (it looks like two overlapping rectangles đź“‹)
  4. A green confirmation message appears briefly at the top of the screen: "Message copied to clipboard with formatting!"

Tip: The copy icon may only appear when you hover over the message area with your mouse.

Copying Agent Responses

Agent responses appear on the left side of the conversation with a light gray background. They typically have the agent's name and icon at the top.

To copy an agent's response:

  1. Find the agent response you want to copy
  2. Look at the bottom of the message where you'll see action buttons
  3. Click the Copy button (it shows a copy icon and the word "Copy")
  4. A green confirmation message appears briefly: "Message copied to clipboard with formatting!"

Pasting Copied Content

The copied content automatically adapts to where you paste it:

In Word Processors and Email (Rich Text)

When you paste into applications that support formatting (Microsoft Word, Google Docs, Outlook, Gmail):

  • Bold text and italics are preserved
  • Headings maintain their size and weight
  • Bullet points and numbered lists appear formatted
  • Tables are rendered as actual tables
  • Code appears in a styled box with a monospace font

In Plain Text Editors

When you paste into plain text applications (Notepad, code editors, some chat apps):

  • Content appears as raw Markdown text
  • Formatting markers like **bold** and - bullet are visible
  • Code blocks show with their original ``` markers

Copying Code Blocks

Agent responses often include code examples in special formatted blocks. Each code block has its own dedicated Copy button for convenience.

To copy just the code from a code block:

  1. Find the code block in the agent's response—it appears with a dark background and colored syntax highlighting
  2. Look at the top of the code block where you'll see:
    • The programming language name on the left (e.g., "python", "javascript", "sql")
    • A Copy button on the right
  3. Click the Copy button
  4. A confirmation message appears: "Code copied to clipboard with formatting!"

Where Code Gets Pasted

Destination What Happens
Code editor (VS Code, etc.) Clean code ready to run—no extra formatting
Microsoft Word or Google Docs Code in a styled gray box with monospace font
Email Code in a formatted box, easy to read
Notepad Plain code text

Tips for Best Results

Choose the Right Copy Button

  • Use the message Copy button when you want the full response including explanations, lists, and context
  • Use the code block Copy button when you only need the code itself

Pasting Options

Destination What You Get
Microsoft Word Fully formatted text with styles
Google Docs Fully formatted text with styles
Email (Outlook, Gmail) Formatted text preserving headers and lists
Notepad / Plain text Raw Markdown source
VS Code / Code editors Raw text or Markdown
Slack / Teams May vary—try both regular paste and paste as plain text

Keyboard Shortcuts

After copying, use these shortcuts to paste:

Action Windows Mac
Standard paste Ctrl + V Cmd + V
Paste as plain text Ctrl + Shift + V Cmd + Shift + V

Note: "Paste as plain text" is useful when the formatted version doesn't look right in your destination app.

Troubleshooting

Nothing Happens When I Click Copy

If clicking Copy doesn't show a confirmation message:

  1. Check browser permissions: Your browser may have blocked clipboard access
    • Look for a clipboard or permission icon in your browser's address bar
    • Click it and select "Allow" for clipboard access
  2. Refresh the page: Press F5 or click the refresh button, then try again
  3. Try a different browser: Chrome and Edge have the best clipboard support. Firefox works well too. Safari has limited support for advanced copy features.

No Confirmation Message Appears

The confirmation message appears briefly at the top of the screen. If you miss it:

  • The copy likely still worked—try pasting (Ctrl+V / Cmd+V) to verify
  • Make sure pop-ups or notifications aren't blocked for this site

Formatting Looks Wrong After Pasting

In email:

  • Check that you're composing in "Rich Text" or "HTML" mode, not "Plain Text" mode
  • In Outlook: Look for the "Format Text" tab and select "HTML"

In Word or Docs:

  • Use "Paste Special" (Ctrl+Shift+V in Word) and choose "Keep Source Formatting"
  • Or paste normally and use "Paste Options" button that appears to adjust

For code:

  • If code styling doesn't appear correctly, use "Paste as plain text" instead
  • In Word, insert a text box or use a code-formatting add-in for best results

Large Responses Are Slow to Copy

Very long agent responses may take a moment to process before the confirmation appears. Wait a second or two for the confirmation message before pasting.

What Gets Copied

When you copy a message, the system copies:

âś… Included:

  • All text content
  • Formatting (bold, italic, headers, lists)
  • Tables
  • Code blocks with syntax highlighting
  • Links

❌ Not included:

  • Attached files (you'll need to download these separately)
  • Images generated by the agent (right-click to save these)
  • Interactive elements